Learn more about
the most frequent questions
How can I schedule an appointment?
You can schedule your appointment through our customer service channels, either by phone at 4052-5250, WhatsApp at 8973-3779, or in person at our reception.
What medical specialties do they offer?
We offer a variety of medical services and specialties. For our current offerings, please visit the services section or contact our customer service team.
What are the opening hours?
Our emergency room, laboratory, x-ray, and pharmacy are open 24/7. Medical specialties and imaging are by appointment only.
Do you accept walkins?
No appointment is necessary for emergency and laboratory services. Some services may be available without an appointment, subject to availability. However, for better service, we recommend scheduling in advance.
What should I bring on the day of my appointment?
You must present your identification document and medical reference if you have one.
Do you accept private health insurance?
Yes, we accept insurance plans and agreements depending on the service. We suggest you check beforehand if your insurance covers the care or procedure you require.
How do I know if my insurance covers the consultation or exam?
Our staff can guide you through the requirements and verification process. Final coverage will depend on your policy terms and the corresponding authorization.
Should I arrive before my appointment time?
Yes, we recommend arriving at least 15 minutes early to complete the registration and data validation process.
Can I cancel or reschedule my appointment?
Yes, you can cancel or reschedule your appointment through our customer service channels. We appreciate you doing so as far in advance as possible.
What happens if I'm late for my appointment?
Late admission will be subject to schedule availability and the discretion of the relevant department. In some cases, it may be necessary to reschedule the appointment.
Do they perform laboratory tests and imaging?
Yes, the clinic may offer diagnostic services such as laboratory and imaging, depending on availability. You can inquire directly about which tests are performed at the clinic.
Do I need preparation for exams or procedures?
Some tests and procedures require prior preparation, such as fasting or specific instructions. This information will be provided when scheduling your appointment.
When will my results be ready?
The delivery time depends on the type of study performed. Our staff will inform you of the estimated timeframe and how your results will be delivered.
Can I request an electronic invoice?
Yes, we issue electronic invoices. To receive them, it's important to provide your information correctly during registration or payment.
What payment methods do you accept?
We accept various payment methods, which may include cash, card, bank transfers (must be made 24 hours in advance for verification of funds) and other electronic means such as click purchase.
Do they handle emergencies?
Yes, we have 24/7 emergency services. We also work holidays and weekends.
Can I bring a companion?
Yes, although some services or procedures may have restrictions due to space, privacy, or internal protocols.
Where are they located?
Desamparados, east side of the Plaza de Deportes de Gravilias.
How can I submit an inquiry, suggestion, or complaint?
You can do so through our customer service channels. Your feedback will be received and handled by the relevant department.
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